1. What kind of products do you sell?

At AMSUKA, we offer handmade and personalized products, such as accessories, garments, crochet items, paintings, and more. Each piece is unique and crafted with care, which means there may be slight variations due to the handmade nature of our products.

2. How does the personalization process work?

• Once you provide the details for your personalized order (colors, designs, text, etc.), we will confirm them with you before starting production.
• You are entitled to one (1) free revision during the process. If additional revisions are needed, they will incur an extra fee.
• Once the final design is approved, no further changes will be accepted.

3. How much do I need to pay to confirm my order?

• For personalized orders, we require a 50% non-refundable deposit at the time of confirmation.
• This deposit covers materials and initial production costs.
• The remaining 50% must be paid once your order is ready for delivery or shipping.

4. How long does it take to complete my order?

The production time depends on the type of product and the level of customization required. We will provide an estimated timeline when confirming your order. If there are any unforeseen delays, we will notify you as soon as possible.

5. Do you offer shipping?

Yes! We currently offer shipping within the country only.

• Shipping costs are not included in the product price unless otherwise stated.
• It is important to provide accurate shipping information to avoid delivery issues.

6. Can I return or exchange a personalized product?

Due to the personalized nature of our products:

• Returns or exchanges are not accepted unless the product arrives damaged or defective.
• If this happens, you must notify us within 7 days of receiving the product and provide photos as proof.

7. Can I use the designs for other purposes?

No. All designs and creations are the intellectual property of AMSUKA. You may not reproduce, resell, or use our designs without written consent.

8. What happens if I want to cancel my order?

Once you have paid the 50% deposit and we have started production, cancellations or refunds are not accepted due to the personalized nature of the work. If you have additional questions or need help with your order, feel free to contact us:

📧 Email: hello@amsuka.com

9. Privacy Policy

At Amsuka, we take your privacy seriously. We collect and protect the personal information you share with us to provide better service. Here's how we handle your data:

What type of information do we collect? We collect personal data such as your name, email address, shipping address, and payment details when you make a purchase or sign up on our site.

How do we use your information? We use the information to process your orders, respond to your inquiries, send you updates on our products, and improve our offerings.

Is my information protected? Yes, we take security measures to protect your data. We use encryption technology to ensure the safety of the information you provide.

Do we share your information with third parties? We do not sell or share your personal information with third parties, except when necessary to process your order or complete deliveries.

Can I modify or delete my data? Yes, you can access, correct, or delete your personal data at any time. Just contact us for further details.